Tyl by NatWest Reviews

Extremely disappointed with the treatment we have received from NatWest and Tyl. Our business accounts and payment facilities were suddenly shut down, with a significant amount of company funds withheld despite no fraud, no chargebacks, and no wrongdoing on our behalf. We have fully cooperated throughout and provided every document requested, yet we are still left without proper answers. What has made the situation even worse is the complete lack of consistency and communication. Tyl recently carried out a review and informed us that the funds had been approved for release, only to then backtrack the following day and state this was a “mistake”. After months of stress and uncertainty, this has caused even more financial damage to our business. Although NatWest and Tyl operate as different services, they both fall under NatWest Group, and based on our experience we feel it is only right to warn new businesses to proceed with caution. We have now been informed by NatWest that the funds held within one of our accounts are not under suspicion and that there are “no concerns regarding legitimacy”, however we are still expected to wait up to 60 days for our own money to simply be transferred from one account to another — and even this timeframe is not guaranteed according to the wording on their own letter. Meanwhile, we are being left facing serious financial hardship, falling behind on rent, and dealing with the real possibility of eviction, all whilst our legitimate business funds remain inaccessible. We are now preparing to escalate the matter through the Financial Ombudsman Service, as we do not believe genuine businesses should be treated this way. We hope somebody senior within NatWest Group finally reviews our case properly and understands the real-world impact these decisions have on businesses, employees, and families.