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Business Analytics
Tellacity Business Analytics transforms verified customer reviews, response activity, sentiment patterns, and operational feedback into a centralised reputation intelligence dashboard. Track trust score movement, customer satisfaction trends, response performance, review attribution, location-level reputation, and review quality signals from one unified system.
The challenge
Without a structured way to collect, surface, and respond to customer feedback, the same operational problems keep showing up.
Marketing reads one number, support reads another, leadership tracks a third. Without a single source of truth, decisions are made on partial evidence.
A rating that ticks up or down doesn't tell you why. Without trend, category, and product breakdowns, fixes turn into guesses.
Manually building review reports from spreadsheets and exports steals hours from the work that would actually improve customer experience.
Without trend visibility and real-time monitoring, businesses often discover reputation problems only after customer trust has already declined.
A star rating alone rarely explains what customers are struggling with. Teams need structured context behind sentiment, products, locations, and service quality.
When customer reputation metrics are fragmented across teams, executives lose visibility into overall brand trust and operational consistency.
Without proper analytics, businesses struggle to identify which products, locations, campaigns, or support channels are improving — or hurting — customer trust.
How Tellacity solves it
The analytics view in the Tellacity dashboard plots your trust score over time, breaks reviews down by rating, channel, and product, and surfaces response performance — so you can see the story behind every change.
How the analytics system works
Every metric in the analytics dashboard is generated from the same verified review infrastructure that powers your public Tellacity profile, so leadership, marketing, support, and operations all read from one consistent source.
Verified reviews flow in from invitations, profile submissions, and authenticated review forms — tied to a customer record.
Identity checks, proof-of-purchase signals, and moderation classify each review by product, location, language, and rating.
Trust score, sentiment, response performance, and channel attribution are computed from the live review pipeline.
Rolling 7-, 30-, and 90-day trends, plus event overlays, surface patterns that one review can't show on its own.
The analytics view refreshes continuously so leadership, marketing, support, and ops see the same numbers in real time.
Alerts, filters, and exports help teams move from data to action without leaving the Tellacity platform.
Built into the dashboard
Every feature below is part of the live Tellacity business dashboard and is available the moment you claim your profile.
Plot your live trust score over time and overlay key events like campaigns or product launches.
Slice by 1–5 star rating, time window, country, category, and product.
Track how quickly your team replies to reviews and which queues need attention.
See which products attract the strongest (and weakest) reviews from verified customers.
Understand which invitation channels — email, QR, link — bring the highest-quality reviews.
Download CSV reports or pull metrics straight into your BI stack via the dashboard exports.
Compare reputation performance across branches, stores, franchises, or service regions from one dashboard.
Track positive, neutral, and negative customer feedback trends across categories and time periods.
Analyse review length, verification status, engagement, and moderation signals per cohort.
Measure response speed, review handling activity, and customer engagement across support teams.
Surface sudden drops in trust score, spikes in negative feedback, or unusual review activity.
View long-term trust score movement across rolling time windows and operational milestones.
Filter analytics by product, service, country, invitation channel, location, or review status.
Export analytics for reporting, leadership reviews, operational planning, and BI workflows.
Why verified analytics matter
Analytics are only useful when the underlying feedback is trustworthy. Tellacity analytics are built on verified customer reviews, structured invitation workflows, moderation systems, and review attribution signals — helping businesses make decisions using cleaner, more reliable reputation data.
Reputation overview
Last 30 days
Trust score
4.7
▲ +0.3Reviews
1,284
verified
Sentiment
Response rate
94%
Median reply
2h 14m
Verified share
91%
Built for scale
From local businesses to multi-location brands, Tellacity Analytics is designed to surface trustworthy customer intelligence across high-volume review environments. Every metric updates from the same live review infrastructure that powers your public reputation presence.
Real-time
Live dashboard refresh
Verified
Reviews only
CSV
One-click exports
600K+
Active business profiles
200+
Industry categories
One source of truth
Every Tellacity analytics view is powered by the same verified review infrastructure that customers see publicly — helping teams work from one consistent reputation dataset across marketing, support, operations, and leadership.
One dataset. Every team.
One verified review pipeline feeds every chart, KPI, and export — no parallel spreadsheets, no drift.
The same definitions of trust score, response rate, and sentiment apply across every view and report.
Moderation, replies, and review status changes flow into analytics instantly with no manual reconciliation.
Standardised metric definitions mean leadership, marketing, and ops all measure the same thing.
One reporting surface for board decks, leadership updates, BI exports, and operational reviews.
Role-based access keeps the right people in the right view without splintering the data.
Every team works from the same numbers, so trade-offs and priorities are easier to align on.
Designed for decision making
Tellacity Analytics helps teams move beyond star ratings and understand the operational story behind customer trust — so decisions are grounded in evidence, not assumptions.
Sentiment, keyword, and category breakdowns surface the issues that hurt trust before they spread.
Track trust score health, response rate, and review volume the way you track uptime and revenue.
Measure response speed, queue depth, and resolution quality across your customer support workflows.
Compare branches, locations, and service regions to find variability and tighten standards.
Product-level analytics reveal which SKUs and services are driving — or dragging — your reputation.
Track how reviews move through reply, dispute, and moderation queues to remove bottlenecks.
Long-horizon trend analysis turns reviews into a leading indicator of customer behaviour.
Designed for modern teams
Tellacity Analytics is not just a tool for the marketing team. Marketing, support, operations, leadership, and product all use the same data — each with the right slice and the right level of access.
Track trust growth and the reputation impact of every campaign and channel.
Monitor response speed, queue depth, and customer friction trends in real time.
Compare location-level performance and service consistency across the business.
Track brand trust health across the organisation and report it confidently upstream.
Identify recurring customer complaints and satisfaction patterns at SKU level.
More than reporting
Tellacity Analytics turns customer feedback into operational visibility businesses can actually act on — not a slide for the monthly review.
Faster, more informed responses to feedback compound into a stronger public reputation.
Multi-location, multi-product, multi-channel visibility removes the gaps where issues hide.
Every team sees the same trust health every day — not just at quarterly reviews.
Alerts and trend monitoring catch issues days or weeks before they show up in revenue.
Response analytics highlight where moderation, replies, and escalations need to improve.
One reputation dataset across every team replaces a patchwork of dashboards and spreadsheets.
Decisions about staffing, training, products, and processes are backed by verified customer signal.
Claim your business profile, invite your first customers, and run your entire reputation programme from one dashboard.
FAQ
Quick answers to the most common questions about this part of the Tellacity platform.
Trust score trends, rating distribution, response rate, time-to-reply, channel attribution, country breakdown, sentiment signals, and product-level performance — all from a single dashboard.
Dashboards refresh every few minutes and real-time counters update on every new review or reply, so the numbers you see match what's actually live on your profile.
Yes. CSV exports are available for reviews, replies, and aggregates. Webhooks and a REST API are available on paid plans for piping data into BI tools and warehouses.
Yes, when reviews include product or location attribution. Filter by SKU, service, branch, or country directly in the dashboard to find what's driving the score up or down.
Core dashboards and live metrics are included on every plan. Advanced filters, longer history, custom segments, and exports unlock on paid tiers.
Yes. Invite teammates as Admin, Manager, or Viewer with role-based access. Every dashboard view and export is attributable in the audit log.
Yes. Filters work across product, service, country, branch, invitation channel, language, and review status — and combinations can be saved as views.
Yes. Every metric is built from verified reviews tied to authenticated customer accounts, so the data you act on is the same data customers see publicly.
Live counters update on every new review or reply. Aggregated metrics refresh every few minutes, with no manual reload required.
Yes. Invite teammates with role-based permissions — Admin, Manager, or Viewer. All access is logged in the audit trail for governance.
Yes. One-click CSV exports are available for reviews, replies, and aggregates. Paid plans add webhooks, a REST API, and BI connector support.
Yes. Compare branches, stores, and service regions side by side from one dashboard, with consistent definitions for trust score, response rate, and sentiment.
Yes. Rolling 7-, 30-, and 90-day windows, custom date ranges, and historical trend analysis make comparisons across time straightforward.
Yes. Track response rate, median response time, and team-level activity so you can spot slow queues before they become reputation risks.
Yes. Counters update live and aggregates refresh continuously, so leadership and operations are always looking at the latest numbers.
Yes. Reputation alerts flag sudden drops in trust score, spikes in negative feedback, and unusual review patterns so teams can intervene early.
The full Tellacity platform across review collection, widgets, analytics, and reputation.
Review Invitations
Feed the analytics with structured, verified reviews from every customer.
Learn more →Review Widgets
Show the same trust signals on your website, updated in real time.
Learn more →Reputation Management
Act on what analytics surface with replies, moderation, and disputes.
Learn more →Photo Uploads
Capture verified photos and structured feedback so analytics has more than just a star rating to work with.
Learn more →