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Review Invitations
Send branded review invitations automatically after purchases, appointments, or completed services. Tellacity handles delivery, reminders, verification, proof-of-purchase collection, and review attribution from one centralised dashboard. Built for businesses that need scalable, trustworthy review collection — not manual follow-ups and spreadsheets.
The challenge
Without a structured way to collect, surface, and respond to customer feedback, the same operational problems keep showing up.
Without a structured invitation, the customers who had a great experience usually move on quietly while the loudest voices dominate your public profile.
Asking for reviews by hand works for the first 10 customers and breaks at the hundredth. Spreadsheets and one-off emails create gaps and missed follow-ups.
Without a verified transaction, every review is just a claim. Customers — and search engines — are increasingly looking for proof that a review is real.
By the time a customer remembers to leave feedback, the experience is already cold. Delayed reviews reduce response rates and often overrepresent negative experiences.
When invitations are managed manually across branches or teams, businesses lose visibility into who was contacted, which customers responded, and where reputation gaps exist.
Without one system managing invitations, reminders, verification, and review status, customer feedback becomes fragmented across inboxes, spreadsheets, and teams.
How Tellacity solves it
Tellacity's invitation engine sends a short, branded request shortly after the customer interaction, attaches their order or receipt as proof, and follows up only when it's useful. Every invitation routes through one shared inbox you can manage from the dashboard.
How it works
Every Tellacity invitation runs through the same six-stage pipeline so review collection is repeatable, auditable, and easy to operate at scale.
Trigger fires the moment an order, appointment, or service is marked complete in your dashboard or via API.
A branded email — and optionally SMS — goes out within minutes, in the customer's language, from your verified sender.
Verified reviewer accounts and optional proof-of-purchase confirm the review comes from a real customer interaction.
Customer rates, writes, and optionally uploads photos through a clean, mobile-friendly review form.
Live on your verified Tellacity profile and on your own site through widgets, with the verified badge attached.
Trust score, conversion rates, channel attribution, and per-product performance refresh in your dashboard.
Built into the dashboard
Every feature below is part of the live Tellacity business dashboard and is available the moment you claim your profile.
Send branded review requests directly from the dashboard, individually or in batches.
Drop a unique link or QR code into receipts, packaging, follow-up emails, or in-store signage.
Automatic, configurable follow-ups for invitations that haven't been opened or actioned yet.
Customers can attach a receipt, invoice, or order ID so reviews carry a verified badge.
See which invitations converted into reviews and the time-to-review per channel.
Built-in deduplication, rate limiting, and abuse signals stop invitation channels from being misused.
Manage invitations across multiple branches, stores, or departments from one centralised dashboard.
Upload CSV customer lists and launch invitation campaigns in minutes with per-domain throttling.
Track open rates, delivery status, review conversion, and invitation performance per channel.
Give managers and staff role-based access to invitation workflows, review moderation, and analytics.
Audit-friendly timeline of every invitation sent, opened, completed, or ignored — by user and timestamp.
Monitor delivery status, bounce handling, suppression, and customer engagement in real time.
Why verified invitations matter
Modern customers increasingly look for proof that reviews come from real experiences. Tellacity invitation workflows support proof-of-purchase collection, invitation attribution, and verification signals that help businesses build more trustworthy public profiles.
Invitations
This week
Delivery rate
98.4%
Review rate
41.2%
Built for scale
Whether you manage a local business or a multi-location brand, Tellacity's invitation infrastructure is designed to support high-volume review collection without losing visibility or control. From single review requests to automated invitation pipelines, you manage delivery, reminders, verification, moderation, and analytics from one platform.
600K+
Businesses indexed
200+
Industry categories
7
Supported countries
24/7
Invitation delivery
Audited
Verification trail
Designed for modern teams
Tellacity is not just a tool for the marketing team. The same invitation pipeline serves support, operations, and leadership — each with the right slice of data and the right level of access.
Grow verified review volume, strengthen public trust, and run measurable invitation campaigns.
Identify service issues and customer friction points the moment they appear in reviews.
Monitor reputation across locations, branches, and product lines from one operational view.
Track customer trust trends, platform-wide outcomes, and reputation risk over time.
More than review collection
Every part of the invitation pipeline is designed to convert customer interactions into durable, public, business outcomes — not just stars on a profile.
Move from ad-hoc manual follow-ups to a steady, automated invitation engine that runs continuously.
Verified reviewer accounts and proof-of-purchase signals make every star carry more weight.
More verified reviews drive better local search, discovery, and category visibility.
One platform for invitations, replies, moderation, analytics, and team access — no more tool sprawl.
Behavioural signals, duplicate detection, and dispute workflows protect your brand from abuse.
Consistent, structured feedback that customers — and partners — actually trust when deciding.
Claim your business profile, invite your first customers, and run your entire reputation programme from one dashboard.
FAQ
Quick answers to the most common questions about this part of the Tellacity platform.
Each invitation is sent by email (and SMS on plans that include it) from a branded sender, with a clear CTA that opens a verified Tellacity review form. The invitation is tied to the customer's record so the resulting review is marked verified automatically.
Yes. Upload a CSV with at least an email column — name, purchase reference, and language are optional. Tellacity queues the invitations, throttles per domain to protect deliverability, and skips suppression and bounced addresses.
Yes. If a customer hasn't reviewed within the cooldown window, Tellacity sends one or two configurable follow-ups. You can change the spacing, copy, and total number from the dashboard.
Yes. Because each invitation links back to a customer record, the resulting review carries the verified badge and is treated as a verified purchase/interaction signal in analytics.
No. Tellacity ships with proven templates that use your business name, logo, and brand colour. You can override tone, language, and CTA per campaign without touching code.
Sending uses DKIM and SPF alignment from the Tellacity sending infrastructure, per-domain throttling, automatic suppression of bounces and unsubscribes, and engagement-based reputation management.
Yes. Logo, sender name, reply-to, brand colour, button copy, signature, and language are all configurable per campaign without touching code.
Yes. Manage invitations and reviews across branches, stores, or departments from one centralised dashboard with per-location reporting and permissions.
A combination of verified reviewer accounts, optional proof-of-purchase, behavioural signals, duplicate detection, and a transparent dispute workflow makes fake reviews harder to plant and easier to remove.
Yes. Open rate, click rate, review submission rate, and time-to-review are tracked per invitation, per channel, and per campaign in the invitation analytics dashboard.
Yes. Every invitation link is uniquely scoped to one customer and one interaction, so reviews can be attributed accurately and links cannot be shared to game the system.
Unsubscribes are honoured immediately and the customer is added to your suppression list. Future invitations to that address are skipped automatically.
Yes. Triggers support orders, appointments, completed services, and custom events. You can also send manually or in batches from the dashboard.
Yes. Invite teammates as Admin, Manager, or Viewer with role-based access. Every action — invitation, reply, moderation — is attributable in the audit log.
The full Tellacity platform across review collection, widgets, analytics, and reputation.
Review Widgets
Embed your verified reviews directly on your website and product pages.
Learn more →Business Analytics
Track invitation conversion, trust score, and customer sentiment in one place.
Learn more →Reputation Management
Reply, moderate, and protect your brand across every Tellacity touchpoint.
Learn more →Photo Uploads
Capture verified photos and structured feedback from every customer you invite.
Learn more →