Welcome to the Tellacity Help Center. Here you'll find clear answers about how reviews work, how trust is maintained, and how both consumers and businesses can use Tellacity fairly and effectively.
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Tellacity is a customer review and feedback platform designed to help people make informed decisions and help businesses build trust through transparency. Reviews on Tellacity are tied to real users and are moderated to protect fairness for both customers and businesses. All reviews on Tellacity must come from independent customers to ensure fairness and trust across the platform.
Tellacity is open to: Consumers, who can write and read reviews about businesses. Businesses, who can claim their profiles, respond to reviews, and manage their reputation. Both groups follow the same trust and content rules.
Writing, editing, and managing reviews.
You can write a review by searching for a business on Tellacity and selecting Write a Review. You'll be asked to rate your experience, describe what happened, and verify your identity before the review is published.
A Verified Review means Tellacity has taken steps to confirm the reviewer's identity or experience. Verification helps prevent fake reviews and ensures feedback reflects real customer experiences.
You may be able to edit your review within a limited time after publishing. Reviews can only be removed if they violate Tellacity's content guidelines or moderation rules.
Each product can be reviewed individually based on a real experience. However, reviews must reflect genuine interactions. Activity that appears automated, bulk-submitted, or inconsistent with normal customer behaviour may be temporarily restricted or reviewed.
Reviews are removed only if they breach our policies - such as containing abuse, false information, spam, or conflicts of interest. Negative reviews are not removed simply because a business disagrees with them.
How we keep the platform safe.
Tellacity uses verification checks to ensure reviews are linked to real people and genuine experiences. This may include identity checks, email confirmation, or experience validation depending on the situation.
Moderation focuses on content quality and fairness, not opinions. Tellacity does not remove reviews for being critical. Moderation only applies when content breaks our rules. Some reviews may be temporarily restricted or reviewed if activity patterns suggest unusual behaviour or potential conflicts of interest. This does not necessarily mean the review is invalid, but that it requires additional checks.
You may be unable to submit a review if: you’ve already reviewed the business or product; you’re submitting reviews too quickly; the activity appears unusual or doesn’t reflect typical customer behaviour; or there may be a conflict of interest (for example, a connection to the business). These safeguards help ensure that all reviews on Tellacity remain fair, independent, and trustworthy.
If a review is disputed, Tellacity reviews the content against its guidelines. Both the reviewer and the business may be asked for clarification. Decisions are based on evidence and policy, not payment or influence.
No. Businesses cannot pay to remove, hide, or alter reviews. Trust on Tellacity is built through transparency and response - not suppression.
Tools for business owners.
Businesses can claim their profile by verifying ownership or association with the business. Once claimed, businesses can respond to reviews, update information, and access business tools.
Businesses are encouraged to respond professionally and constructively - especially to negative feedback. Public responses show accountability and help build trust with future customers.
Public business profiles and reviews can improve visibility and credibility online. While Tellacity does not guarantee rankings, transparent feedback can positively support discoverability.
Pricing, subscriptions, and payments.
Yes. Tellacity offers free access for consumers and basic business profiles. Optional paid plans may include additional tools or features for businesses.
No. Ratings, review visibility, and trust indicators are never influenced by payment or subscription level.
Availability and localization.
Tellacity is available in multiple regions and continues to expand. Availability may vary depending on local regulations and rollout phases.
Tellacity supports multiple languages, with additional languages added over time to improve accessibility.
